Job Description: Resort Worker: Positions will be assigned upon arrival. There might some rotation to accommodate business needs and participants' capabilities/competencies. Lobby Attendant: Specific duties may include but are not limited to any combination of the following:- Maintain the cleanliness of the hotel lobby and other common spaces. - Warmly greet and interact with guests when approached. - Assist guests with any questions or concerns they may have. - Ensure the lobby attendant cart is fully stocked daily. - Notify housekeeping management of any stains on or damage to hotel property. - Clean public bathrooms including the sinks, trash cans, stalls, and toilets. - Dust furniture, picture frames, lamps, TVs etc. - Polish counters and mirrors/glass, empty trash cans, and vacuum floors. - Restock items such as tissues, paper towels, and toilet paper. - Ensure keys, phone, and housekeeping cart are put away at the end of the shift. - Ensure overall guest satisfaction. Rooms Attendant: Specific duties may include but are not limited to any combination of the following:- Safe handling of cleaning products and chemicals and proper operation of cleaning equipment. - Clean a specified number of rooms within a designated amount of time. - Clean restrooms, furniture, hallways, lobbies, lounges, elevators, stairways, locker rooms, and other work areas so that health standards are met. - Change bed linens and make the beds. - Replenish towels, linens, toilet tissue, toiletries and complimentary supplies. - Empty wastebaskets, clean ashtrays, and transport other trash and waste to disposal areas. - Keep storage areas and carts well-stocked and clean. - Dust and polish furniture and equipment. - Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines. - Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers, hang draperies and dust window blinds. - Wash windows, walls, ceilings, and woodwork as necessary to meet company standards. - Carry heavy items and use a wheeled cart to transport supplies. - Attention to detail, customer assistance and service is a critical part of this position. Houseman: Specific duties may include but are not limited to any combination of the following:- Cleans rooms, hallways and restrooms. - Washes walls and ceiling, moves furniture and turn mattress. - Sweeps, mops, scrubs, waxes. vacuums and polishes floor. - Dusts and polishes metalwork. - Collects soiled linen for laundering from housekeeping carts. - Assists in keeping the lobby area clean, neat and free of debris and trash as needed. - Receives linen supplies from laundry and stocks linen closets on guest floors in a neat, organized manner. - Maintains housekeeping carts and stocks supplies. - Strips soiled linen from beds when asked to help housekeepers. - Removes trash collected by room attendants. - Walks all assigned floors at beginning, throughout the day and end of shift to collect trash, soiled linen and other items as assigned by management. - Transports clean linen to the housekeeping storage rooms on the floors and refills the par stock of linen on each floor. - Refills the par stock of guest amenities and supplies on each housekeeping storage area. - Helps the room attendants with heavy lifting and special cleaning projects as directed.- Cleans all public areas in the prescribed manner while following department standard operating procedures. - Removes soiled linen and trash from the pool side and other service areas and takes to appropriate locations in the prescribed manner. - Assists housekeeping with placing bed boards, roll-ways beds, extra bed etc. in appropriate fashion per standard operating procedures. - Reports missing / found articles, damage or merchandise problems to the housekeeping supervisor and managers. - Responds at all times in a friendly, helpful manner to guests and other colleagues. - Handles any tasks assigned by the supervisors as and when needed. Barback: Specific duties may include but are not limited to any combination of the following:- Collecting glassware and cleaning up the bar area - Replacing beer kegs and liquor bottles - Refilling ice bins - Tidy up tables, counters and other bar areas - Collect empty glasses and bottles - Restock the bar with straws, coasters and napkins - Prepare mixers, juices and cocktail garnishes - Replenish peanuts and fruits - Change out beer kegs and replace liquor bottles - Remove trash and wipe down drink spills - Refill ice bins - Clean rags throughout the shift - Assist the Bartenders during rush hours Bartender: Specific duties may include but are not limited to any combination of the following:- Uphold compliance to liquor license regulations. - Check the IDs of customers to verify that they are of legal drinking age. - Mix and serve drinks. - Maintain professionalism with all customers, including - intoxicated customers. - Stock the bar with liquor, beer, win, and necessary supplies. - Arrange glasses and bottles into displays that will be attractive to customers. - Balance the cash register at the beginning and end of each shift. - Maintain bar work areas, equipment, and utensils in clean and orderly condition. - Complete additional duties as assigned by supervisor.Front Desk Agent Specific duties may include but are not limited to any combination of the following:- Advanced English Skills and Good Customer Service Skills are required. - Responsible for maintaining cleanliness of front desk and surrounding areas. - Meets and exceeds guest/ owners' expectations by providing exceptional customer service by phone or in-person. - Perform all check-in and check-out tasks. - Manage online and phone reservations. - Inform customers about payment methods and verify their credit card data. - Answering a high volume of inbound calls from guest/ owners. - Register guests collecting necessary information (like contact details and exact dates of their stay). - Welcome guests upon their arrival and assign rooms. - Provide information about our hotel, available rooms, rates and amenities. - Respond to clients’ complaints in a timely and professional manner. - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. - Upsell additional facilities and services, when appropriate. - Maintain updated records of bookings and payments. - Provide local info on restaurant, special sites, activities etc. - Working conditions vary according to specific assignment. - Position may require exposure to direct sunlight and work outdoor in various weather conditions. - Ensures that the needs of the guests are met while they are waiting - All jobs require walking and standing for long periods of time. - Lifting/carrying up to 50lbs. - Book reservations. - Complete additional duties as assigned by supervisor Server:- Specific duties may include but are not limited to any combination of the following: - Knows all specials on a shift-by-shift basis as well as all liquor, beer, and wine products and all menu items and desserts. - Present menu, answer questions, and make suggestions regarding food and service. - Write order on check and relay customer’s order to kitchen to be filled. - Place food servings on plates and trays according to orders or instructions. - Garnishes and decorates dishes prior to serving and is the last quality check on food. - Monitor food distribution, ensuring that orders are delivered to the correct recipients. - Ladles soup, tosses salads, portions pies and desserts, brews coffee, and performs other services as determined by establishment's size and practices. - Observes diners to respond to any additional requests and determines when meal has been completed. - Totals bill and accepts payment. - Pre-bus (clean) other tables as well as your own, including dirty plates, glassware, condiments, trash, ashtrays, and flatware. - Stock service stations with items such as ice, napkins, and straws. - Clean and sterilize dishes, kitchen utensils, equipment, and facilities. - Assists the hosts at the door and with seating when you are not busy. - Check the IDs of customers to verify that they are of legal drinking age. - Maintain proper grooming and uniform standards - Follows the safety rules provided in the Safety Program found in the employee Orientation - Manual and reports any safety hazards to management immediately. - Complete additional duties as assigned by supervisor Food Runner: Specific duties may include but are not limited to any combination of the following:- Provides general assistance to servers to ensure customer satisfaction. - Promptly greet guests as they are seated and bring bread, butter and water to table. - Speedily and efficiently delivers food from the kitchen to the correct customers. - Fill water glasses and/or pass on beverage refill orders to servers at table. - Replenish complimentary items such as bread, butter, condiments, etc. - Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing. - Promptly clean tabletops, chairs and booths between seating. - Check floor and clean as required. - Reset and arrange tabletop for the next customer. - Inspect assigned restrooms and clean as needed. - Respond appropriately to guest requests. Communicate guest requests to server as needed. - Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. - Prepares soups, salads and bread & Butter for the servers during rush periods. - Follows all company health and safety rules. - Complete additional duties as assigned by supervisor. Barista: Specific duties may include but are not limited to any combination of the following:- Greeting customers as they enter. - Providing customers with drink menus and answering their questions regarding ingredients. - Taking orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios) - Responsibilities may include but are not limited to. - Educating customers on our drink's menu, - Making recommendations based on their preferences, - Up-selling special items and taking orders. Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios) - Prepare beverages following recipes - Serve beverages and prepared foods, if any* - Maintain stock of clean mugs and plates - Check if brewing equipment operates properly and report any maintenance needs - Comply with health and safety regulations - Communicate customer feedback to managers and recommend new menu items Cashier Specific duties may include but are not limited to any combination of the following:- Greet and interact with Guest in a positive, friendly and professional manner. - Answer customers' questions, and provide information on products, policies and procedures. Bag or wrap merchandise after purchase. Offer customers carry-out service at the completion of transactions. - Compute and record totals of transactions. - Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. - Establish or identify prices of goods, services or admission, and sum bills using calculators, cash registers, or optical price scanners. - Issue receipts, refunds, credits, or change due to customers. - Maintain clean and orderly checkout areas. - Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. - Process merchandise returns and exchanges. - Receive payment by cash, check, credit cards, vouchers, or automatic debits. - Request information or assistance using paging systems. - Resolve customer complaints. Sort, count, and wrap currency and coins. - Weigh items sold by weight in order to determine prices. - Calculate total payments received during a time period and reconcile this with total sales. - Stock shelves, and mark prices on shelves and items. - Complete additional duties as assigned by supervisor.

Hotel/Resort Worker: The actual position of a Resort Worker will be determined upon arrival to the property. Efforts will be made to place employees in their first job choice, but there is no guarantee of a specific position before arrival. Individual job duties will be given once the position has been assigned. Resort workers may be assigned to one of the following areas: Food and Beverage (including kitchen positions) Facility, Housekeeping, and Retail.