Job Description: Resort Attendant: Resort Attendants will be assisting in all departments of the Resort including, but not limited to, Housekeeping, Culinary, Food & Beverage, Front Office, Banquets, Grounds, and Customer Service. Housekeeping: Specific duties may include but are not limited to any combination of the following:- Safe handling of cleaning products and chemicals and proper operation of cleaning equipment. - Clean a specified number of rooms within a designated amount of time. - Clean restrooms, furniture, hallways, lobbies, lounges, elevators, stairways, locker rooms, and other work areas so that health standards are met. - Change bed linens and make the beds. - Replenish towels, linens, toilet tissue, toiletries and complimentary supplies. - Empty wastebaskets, clean ashtrays, and transport other trash and waste to disposal areas. - Keep storage areas and carts well-stocked and clean. - Dust and polish furniture and equipment. - Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines. - Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers, hang draperies and dust window blinds. - Wash windows, walls, ceilings, and woodwork as necessary to meet company standards. - Carry heavy items and use a wheeled cart to transport supplies. - Attention to detail, customer assistance and service is a critical part of this position. - Perform other duties as assigned by the supervisor and be flexible with shifts, including weekends, nights, and holidays. Culinary/Food and Beverage: Specific duties may include but are not limited to any combination of the following:- Know all specials, liquor, beer, wine, menu items, and desserts. - Present the menu, answer questions, make suggestions, and provide information to assist with food and beverage selections. - Serve patrons with food and beverages in a positive and friendly manner, ensuring all needs are met. - Write and relay customer orders to the kitchen, monitor food distribution, and ensure accurate delivery. - Place food servings on plates and trays, garnish and decorate dishes, and perform final quality checks. - Total bills, accept payments, and handle transactions using a cash register or POS system. - Ladle soup, toss salads, portion desserts, brew coffee, and replenish complimentary items such as bread and butter. - Speedily deliver food from the kitchen to correct customers and fill water glasses or pass beverage refill orders to servers. - Respond to guest requests and ensure dining ambiance is maintained with enthusiasm. - Pre-bus tables, clean and sterilize dishes, utensils, and kitchen equipment, and maintain clean facilities. - Clear tables, clean tops, chairs, booths, and floors between seating, and prepare restrooms as needed. - Wash dishes, handle chemicals, and maintain kitchen work areas in a clean and orderly condition. - Complete opening and closing checklists, stock supplies, and assist with banquet setup. - Follow all health, safety, and company policies, including those related to sanitation and alcohol beverage control. - Perform other duties as assigned by the supervisor and be flexible with shifts, including weekends, nights, and holidays. Front Desk: Specific duties may include but are not limited to any combination of the following:- Promptly answer telephone calls speaking English, greet callers with a positive and clear voice. - Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. - Requires sitting in a confined space for long periods of time to continuously perform essential functions. - Transcribe complete messages and repeat information to verify accuracy. - Input and retrieve messages from the computer as requested. - Read and verbally recite exact messages for guests. - Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest. - Act as dispatcher for security, guest services and property operations employees. Provide timely information via paging system and two-way radios to employees in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc. - Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc. - Immediately answer the emergency line, listen to details to identify nature of problem, and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly documents pertinent details. - Remain calm and polite especially during emergency situations and/or heavy hotel activity. - Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment. - Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. - Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. - Operate facsimile machine to send, receive, and log transmissions. Notify guests using the message function of the computer of the incoming faxes. - Maintain an alert, attentive, calm, and reassuring tone of voice. - Be responsive to guest's requests by communicating their needs to appropriate departments in a prompt and courteous manner. - Maintain a neat, clean and well-groomed appearance (specific standards available). - Perform other duties as assigned by the supervisor and be flexible with shifts, including weekends, nights, and holidays. Banquets: Specific duties may include but are not limited to any combination of the following: - Confer with guests/clients to determine their requirements for setting up banquet rooms. - Record details to produce estimates for services and supplies. - Coordinate with decorators, caterers, and serving staff for banquet room setup. - Transport heavy materials such as staging, tables, and chairs to the banquet hall and provide placement instructions. - Check and adjust room temperature and lighting; ensure electric hook-ups are functional. - Receive, secure, and manage materials and supplies from vendors. - Provide audio-visual services, including equipment setup and guest instruction. - Manage food services by testing dishes to ensure taste and quality standards. - Replenish food and beverages as necessary and respond to special requests. - Greet guests upon arrival and assist with seating. - Serve food and beverages in a positive and friendly manner, maintaining dining ambiance with enthusiasm. - Provide information to help with food and beverage selections and answer questions about menu items. - Present ordered choices promptly and efficiently, ensuring a smooth dining experience. - Maintain table settings, remove completed courses, replenish utensils, and manage spills or special needs. - Ensure cleanliness and maintenance of banquet areas during and after events. - Set up dining rooms with appropriate decorations, condiments, candles, napkins, service plates, and utensils. - Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies. - Transmit orders to the bar and kitchen, noting timing of meal progression and special dietary needs. - Keep kitchen staff informed and manage the flow of food and beverages from the bar and kitchen to patrons. - Conclude dining experiences by acknowledging the choice of establishment and inviting patrons to return. - Perform other duties as assigned by the supervisor and be flexible with shifts, including weekends, nights, and holidays. Grounds/Maintenance: Specific duties may include but are not limited to any combination of the following:- Mows lawns, trims weeds, and rakes leaves as assigned. - Picks up and removes trash prior to mowing a designated area. - Empties trash and recycling containers. - Trims bushes, shrubs, and hedges. - Prepares soil and plants flowers, bushes, hedges, or shrubs. - Plants trees and prunes them when necessary. - Performs other related duties as assigned.

Hotel/Resort Worker: The actual position of a Resort Worker will be determined upon arrival to the property. Efforts will be made to place employees in their first job choice, but there is no guarantee of a specific position before arrival. Individual job duties will be given once the position has been assigned. Resort workers may be assigned to one of the following areas: Food and Beverage (including kitchen positions) Facility, Housekeeping, and Retail.